Personal Data We May Collect About You:
This notice applies to all information collected in the clinical setting at Bridge 38 Physiotherapy or submitted on this website. On some pages you can make requests to receive information or make online bookings. The types of personal information collected at these pages are:
- Email Address
- Date of Birth
This information is required by law, however, we may also collect information which will give us a better insight and understanding of the users of our website.
We will obtain your personal data when you send us feedback, post material, contact us for any reason or sign up to a service. We may also obtain sensitive personal data about you if you volunteer it during the completion of an online form. If you volunteer such information, you will be consenting to us processing it.
We will obtain medical and confidential information as part of our assessment and treatment about you which is held on an encrypted soft ware practice management system.
How we may use your personal data:
We would like to make it clear the Bridge 38 Physiotherapy will never pass any of your contact details to a third party and under no circumstances pass on any of your clinical records unless you have given your expressed written consent in cases where medical reports are required as part of your treatment.
We may use your data for the following purposes:
- To help us identify you
- Statistical Analysis
- Marketing – see marketing and optin out below
- Fraud prevention and detection
- To notify yu or any changes to this website or our services which may affect you.
- Improving our services
You have every right to see any records pertaining to your treatment if you officially request to do so via a ‘subject access request’. Bridge 38 Physiotherapy will always be happy to assist you in any request in this regard with no detriment to your ongoing treatment at Bridge 38 Physiotherapy. We can also confirm that your data will not be used for any automated profiling purposes.
You also have the right to have to have your personal data deleted on request and to withdraw treatment consent. However, we are required to retain notes pertaining to treatment episodes and any withdrawal of treatment consent would result in termination of your treatment episode.
Clinical notes are required by law to be held for 8 years after which time we will no longer keep them and will securely delete them from our software Practice management system. We are however required to retain records for a longer period of 25 years when the patient is a child.
If you have any concerns regarding how Bridge 38 Physiotherapy handles your data you are entitled to complain directly to the Information Commissioners Office (ICO).
You also have the right to ask use to step processing your personal data for direct marketing purposes.
Keeping your Data Secure:
All our clinical records are held securely on the practice management software system and are unavailable to anyone except authorised clinicians. Personal contact details are used solely for appointment purposes and are stored securely on a cloud-based computerised diary system.
Any payment details are encrypted.
Whilst we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data which are transferred from you or to you via the internet. Any sensitive confidential information this is required to be sent over the internet will be done via password protected documents or use of encrypted email if requested.
Marketing and Opting-out:
Unless you have asked us not to do so we may contact you by mail, telephone, SMS, test/picture/video message, fax or email about products, services and promotions which may be of interest to you. We will never share your personal data with any third party organisations. If you prefer not to receive any further marketing communications from us, you can opt our any time.
Our Contact Details:
If you have any queries regarding how we store your data or any other issues regarding data protection at Bridge 38 Physiotherapy, then please ask to speak to the Bridge 38 Physiotherapy registered data controller and clinic owner Fiona Campbell. Thank you